Terms & Conditions

These Terms & Conditions apply to your use of the Local Home Services website, our forms, quote requests, booking services, customer communications, SMS messages, and other services provided by Local Home Services.

By using our website, submitting an enquiry, requesting a quote, booking a service, or communicating with us, you agree to these Terms & Conditions.

1. About Us

These Terms & Conditions are provided by:

Local Home Services
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Phone: 07476 950320
Website: https://template.hostavera.com

2. Website Use

You may use our website for lawful purposes including learning about our services, requesting information, requesting a quote, contacting our team, booking an appointment, or providing feedback.

You must not use our website in any way that may damage, disrupt, interfere with, or compromise the website, its security, or the experience of other users.

You must not attempt to gain unauthorised access to our website, systems, accounts, databases, or other technology connected to our services.

3. Information Provided on Our Website

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, service descriptions, pricing information, availability, estimated timescales, offers, and other information may change from time to time.

Information on our website should not be treated as a guaranteed quotation unless specifically confirmed by our team.

4. Quotes and Estimates

Quotes or estimates may be based on the information you provide to us before work begins.

Where additional work, materials, access requirements, faults, damage, or circumstances become apparent after an inspection or after work begins, the final price may differ from an initial estimate.

Where reasonably possible, we will explain any significant changes before carrying out additional work.

Unless specifically stated otherwise, submitting a quote request does not create a binding contract or require either party to proceed with the work.

5. Bookings and Appointments

Appointment dates and times are subject to availability and confirmation.

We will make reasonable efforts to attend at the agreed time, but arrival times may be affected by traffic, previous appointments, weather conditions, emergencies, availability of materials, or other circumstances outside our reasonable control.

If an appointment needs to be changed, we will make reasonable efforts to contact you and arrange an alternative time.

6. Customer Responsibilities

When requesting or receiving services from Local Home Services, you agree to provide accurate and complete information where reasonably necessary.

This may include:

• Accurate contact information
• The correct property or service address
• Relevant details about the work required
• Information about known faults, damage, or access restrictions
• Safe and reasonable access to the property or work area
• Any information that may affect the safety or completion of the work

You are responsible for ensuring that you have the authority to request work at the relevant property.

7. Services

The exact scope of any service will depend on the work agreed between you and Local Home Services.

We may provide repairs, maintenance, installations, replacements, residential services, commercial services, emergency services, and other related property services depending on availability and the requirements of the job.

Certain work may require further inspection, specialist contractors, additional materials, permits, approvals, or other requirements before it can be completed.

8. Pricing and Payment

Prices may vary depending on the type of service, materials required, labour involved, property conditions, access requirements, location, urgency, and other relevant factors.

Any payment requirements will be explained where applicable before or during the service process.

Where payment is due, you agree to pay the amount agreed for services provided, subject to any applicable consumer rights.

9. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as early as reasonably possible.

Certain services, materials, bookings, or specially ordered items may be subject to specific cancellation conditions which will be explained where applicable.

Nothing in these Terms & Conditions is intended to limit any cancellation rights that you may have under applicable consumer law.

10. SMS and Customer Communications

If you provide your telephone number and consent to receive messages where required, Local Home Services may contact you by SMS or telephone.

Messages may relate to:

• Quote requests
• Enquiry follow-up
• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support
• Feedback or review requests
• Offers or promotions where permitted
• Other communications related to our services

11. Messaging Consent

Where consent is required, you must provide consent before receiving marketing SMS communications from Local Home Services.

Consent may be provided through website forms, booking forms, quote forms, written communication, or other appropriate methods.

Providing your telephone number does not automatically require you to consent to marketing communications.

12. Message Frequency

The number and frequency of messages you receive will depend on your interaction with our business, the services you request, your communication preferences, and any marketing communications you have agreed to receive.

13. Message and Data Charges

Your mobile network provider may apply standard messaging, data, or telephone charges.

Any charges applied by your mobile provider are your responsibility and are subject to the terms of your mobile service provider.

14. Opting Out of SMS Communications

You may opt out of marketing SMS communications at any time by replying STOP to an applicable message where that functionality is available.

You may also contact us at [email protected] or 07476 950320 to update your communication preferences.

After opting out of marketing messages, we may still send communications that are reasonably necessary to respond to an active enquiry, manage a booking, provide a requested service, or meet a legal obligation.

15. Message Delivery

Local Home Services cannot guarantee that SMS messages, emails, or other electronic communications will always be delivered immediately or successfully.

Delivery may be affected by mobile networks, internet providers, device compatibility, incorrect contact information, technical issues, or other factors outside our reasonable control.

16. Reviews and Feedback

We may invite customers to provide feedback or leave a review about their experience with Local Home Services.

Providing feedback or leaving a review is voluntary.

If you choose to leave a review through a third-party platform, your use of that platform will also be subject to that provider's own terms and policies.

17. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, designs, images, page layouts, and other materials is owned by or licensed to Local Home Services.

You may view and use our website for normal personal or business enquiry purposes, but you may not reproduce, distribute, republish, or commercially exploit our content without permission where such permission is required.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, maps, review services, payment services, social media platforms, or other external services.

Local Home Services does not control those third-party services and is not responsible for their content, availability, security, terms, or privacy practices.

19. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

To the extent permitted by applicable law, Local Home Services will not be responsible for losses caused by circumstances outside our reasonable control or by information supplied incorrectly or incompletely by the customer.

Nothing in these Terms & Conditions is intended to restrict your statutory rights as a consumer.

20. Privacy

Personal information collected through our website, forms, bookings, communications, or services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share personal information.

You can view our Privacy Policy on https://template.hostavera.com.

21. Compliance with Laws

You agree to use our website and services in accordance with applicable laws and regulations.

Local Home Services will also operate its website, communications, and services subject to applicable legal and regulatory requirements.

22. Changes to These Terms & Conditions

Local Home Services may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Updated Terms & Conditions will be published on our website.

Your continued use of our website or services after changes are published will be subject to the updated Terms & Conditions where permitted by law.

23. Governing Law

These Terms & Conditions are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that may apply to you.

24. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Local Home Services
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Phone: 07476 950320
Website: https://template.hostavera.com

For support-related enquiries, you can also contact: [email protected]

Last updated: September 2026