Privacy Policy

Local Home Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, request a quote, contact us, book a service, submit a form, leave feedback, or otherwise interact with our business.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection law, the data controller is:

Local Home Services
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Phone: 07476 950320
Website: https://template.hostavera.com

2. Information We May Collect

We may collect personal information including:

• Your name
• Email address
• Telephone number
• Property or service address
• City, postcode, or location
• Details about the service or work you require
• Information you submit through contact, quote, booking, review, or feedback forms
• Communications between you and our team
• Appointment and service history
• Marketing preferences
• Technical information such as browser type, device information, IP address, and website usage data

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Contact you regarding services you have requested
• Arrange, confirm, and manage appointments
• Provide and complete services
• Send service-related reminders and updates
• Provide customer support
• Respond to feedback or complaints
• Maintain records of customer communications
• Improve our website, services, and customer experience
• Prevent fraud, misuse, or security issues
• Meet legal, regulatory, accounting, and administrative requirements
• Send marketing communications where permitted by law and your preferences

4. Lawful Basis for Processing

Depending on how we use your information, we may rely on one or more lawful bases for processing.

Contract

We may process your personal information where it is necessary to provide a quote, arrange a service, manage a booking, or perform an agreement with you.

Legitimate Interests

We may process information where it is reasonably necessary to operate and improve our business, respond to customers, maintain appropriate records, protect our business, and provide effective customer service.

Consent

We may process your information where you have specifically agreed to receive certain communications or where consent is otherwise required by applicable law.

Legal Obligation

We may process or retain information where required to comply with applicable laws, regulations, accounting requirements, or other legal obligations.

5. Email, SMS, and Marketing Communications

Where you have opted in, or where otherwise permitted by applicable law, Local Home Services may contact you by email, telephone, or SMS regarding our services, offers, appointment reminders, follow-up messages, or other relevant information.

You can withdraw your consent or opt out of marketing communications at any time.

For SMS messages, you may reply STOP to opt out where that functionality is available.

Service-related communications that are necessary to manage an enquiry, quote, booking, appointment, or active customer relationship may still be sent where appropriate.

6. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Website and hosting providers
• CRM and customer communication platforms
• Email and SMS providers
• Appointment and booking platforms
• Payment processors
• Analytics and advertising providers
• Contractors or service providers assisting us in delivering services
• Professional advisers such as accountants or legal advisers
• Government authorities or regulators where required by law

Local Home Services does not sell your personal information to third parties.

Service providers may only process personal information as necessary to provide their services and subject to applicable contractual and legal protections.

7. International Data Transfers

Some technology or service providers used by Local Home Services may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

• Providing and managing services
• Maintaining customer and service records
• Managing enquiries, bookings, and appointments
• Handling complaints or disputes
• Meeting accounting and legal obligations
• Supporting legitimate business requirements

Retention periods may vary depending on the type of information and the reason it is being processed.

9. Cookies and Website Analytics

https://template.hostavera.com may use cookies and similar technologies to:

• Ensure the website functions correctly
• Remember user preferences
• Measure website traffic and performance
• Understand how visitors use the website
• Improve website functionality and user experience
• Support advertising or marketing activities where permitted

You may be able to manage your cookie preferences through our website cookie settings or through your browser settings.

10. Security

Local Home Services takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain processing
• Request transfer of your information where applicable
• Withdraw consent at any time where processing is based on consent
• Make a complaint to the relevant data protection authority

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

12. Customer Communications

When you contact Local Home Services, request a quote, submit a form, book an appointment, or communicate with our team, we may retain records of those communications.

These records may be used to respond to your request, provide customer support, manage services, maintain appropriate business records, and improve our customer experience.

13. Forms and Online Enquiries

When you submit information through a form on https://template.hostavera.com, the information you provide may be stored within our customer relationship management system and used to respond to your enquiry or provide the requested service.

Please only provide information that is relevant to your enquiry or service request.

14. Reviews and Customer Feedback

We may invite customers to provide feedback about their experience with Local Home Services.

Feedback may be used internally to improve our services. Where a customer chooses to submit a public review through a third-party platform, that review will also be subject to the privacy policies and terms of that platform.

15. Third-Party Websites

https://template.hostavera.com may contain links to websites, services, or platforms operated by third parties.

Local Home Services is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any third-party website or service you visit.

16. Children’s Privacy

Our services are not specifically directed at children, and we do not knowingly collect personal information from children unless necessary and legally permitted.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details below.

17. Changes to This Privacy Policy

Local Home Services may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be published on https://template.hostavera.com.

18. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise your data protection rights, please contact us.

Local Home Services
12 Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER, United Kingdom
Email: [email protected]
Phone: 07476 950320
Website: https://template.hostavera.com

For support-related enquiries, you can also contact: [email protected]

Last updated: September 2026